Privacy Policy
Last Updated: [12/12/2024]
1. Introduction
Welcome to Renere Cleaning Services LTD (“Company,” “we,” “us,” or “our”). We operate the website https://renerecleaning.com (the “Site”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our cleaning services (collectively, the “Services”).
By accessing or using our Site and Services, you consent to the terms outlined in this Privacy Policy. If you do not agree with these practices, please do not use our Site or Services.
2. Information We Collect
We may collect personal information and non-personal information about you in various ways:
Personal Information:
Contact Information: Such as your name, phone number, email address, and physical address when you fill out our contact forms, request a quote, or communicate with our support team.
Service Details: Information related to the cleaning services you request (e.g., type of property, preferred date and time, special instructions).
Payment Information: Payment details (e.g., mobile money transaction references, credit/debit card details, bank information) when you pay for our Services. We use secure payment gateways that comply with applicable standards.
Non-Personal Information:
Usage Data: Information about how you interact with our Site, including pages viewed, links clicked, and the time and date of your visit.
Device Information: Information about your device type, browser type, operating system, IP address, and other technical details that help us improve Site performance and user experience.
3. How We Collect Information
We collect information through:
Direct Interactions: When you voluntarily provide information via online forms, requests for quotes, service bookings, subscriptions to newsletters, or customer inquiries.
Automated Technologies: Cookies, web beacons, log files, and similar technologies to track user behavior and preferences.
Third-Party Integrations: If you engage with us through social media platforms or other third-party services, those platforms may share certain information with us, subject to their privacy policies and your privacy settings.
4. Use of Your Information
We use your information to:
Provide and Improve Services: Schedule cleaning services, manage bookings, and respond to inquiries. Optimize the Site’s layout, content, and functionality.
Communication: Send you confirmations, reminders, updates about service availability, promotions, and newsletters. You may opt out of marketing emails at any time.
Billing and Payment: Process payments securely and address billing queries.
Security and Compliance: Detect and prevent fraud or unauthorized activities, ensure compliance with legal obligations, and maintain the integrity of our Services.
5. Legal Bases for Processing (If Applicable)
Where required by law (e.g., under GDPR if we serve EU residents), we rely on the following legal bases:
Consent: When you have given us explicit permission to process your personal information for a specific purpose.
Contractual Necessity: When processing is necessary to fulfill a contract, such as providing requested cleaning services.
Legal Obligation: To comply with applicable laws or respond to lawful requests and legal processes.
Legitimate Interests: To improve our Services, ensure security, and maintain business continuity, where such interests are not overridden by your rights and freedoms.
6. Disclosure of Your Information
We may share your information with:
Service Providers and Contractors: Third-party vendors who assist in delivering our Services, such as payment processors, scheduling tools, customer relationship management platforms, and web analytics providers. All service providers are required to safeguard your information and use it only for the purposes we specify.
Legal and Regulatory Bodies: To comply with legal obligations, respond to lawful requests, or enforce our Terms of Use or other agreements.
Corporate Transactions: In the event of a merger, acquisition, asset sale, or other business transaction, we may transfer your information to the successor entity, subject to standard confidentiality obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
7. Cookies and Similar Technologies
We use cookies and related technologies to:
Enhance User Experience: Remember your preferences and improve Site navigation.
Analytics: Understand how visitors engage with our Site to optimize content and user flow.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain Site functionalities.
8. Data Security
We implement security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, access controls, and regular security audits. While we strive to protect your information, no security measure is perfect, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and applicable regulations.
10. International Transfers (If Applicable)
If we transfer personal information outside of Kenya, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with applicable data protection laws.
11. Your Rights and Choices
Subject to applicable law, you may have the right to:
Access and Update Information: Request a copy of the personal information we hold about you and correct any inaccuracies.
Withdraw Consent: Revoke consent for specific data processing activities at any time.
Data Erasure and Restriction: Request deletion of your personal information or restrict certain processing activities, subject to legal requirements.
Object to Processing: Object to certain processing activities if you believe your rights outweigh our legitimate interests.
Portability: In some cases, request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at info@renerecleaning.com. We will respond within the timeframes required by law. We may request additional information to verify your identity.
12. Third-Party Websites
Our Site may contain links to external websites. This Privacy Policy does not apply to third-party sites, and we are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal information.
13. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have information about a child, please contact us so we can delete it.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@renerecleaning.com
Phone: 0792147487
Physical Address: Parklands, Nairobi, Kenya
Website: https://renerecleaning.com